Table of Contents
MetricsHub
MetricsHub Enterprise 1.1.00
-
Home
- Troubleshooting
No Data in the Observability Platform
Missing data in your observability platform often indicates an issue with telemetry data transmission, likely caused by a misconfiguration at the exporter level.
The troubleshooting steps vary depending on your edition of MetricsHub.
MetricsHub Community
-
Check the resource logs (
metricshub-agent-$resourceId-$timestamp.log
) and connector logs for potential issues, such as:- Misconfigured endpoints (e.g., incorrect hostnames)
- Authentication failures (e.g., incorrect credentials).
MetricsHub Enterprise
-
Enable logging for the MetricsHub Agent[1] and the OTel Collector[2]
-
Check the resource logs (
metricshub-agent-$resourceId-$timestamp.log
) for any errors or anomalies -
Review the OpenTelemetry Collector logs (
otelcol-$timestamp.log
) to ensure the following:- the MetricsHub Agent successfully launched the OpenTelemetry Collector
- Exporters and processors properly started
- No connection issues or authentication failures with the configured observability platform(s) (Datadog, BMC Helix, Prometheus, Grafana, etc.).
Refer to What to look for in otelcol-$timestamp.log[3] for more details.
Search Results for {{siteSearch | truncate:'50'}}
{{resultArray.length}}
No results.