MetricsHub® Support Desk
Premium Support Services for 100% Project Success
Confidently use MetricsHub® to monitor on-prem IT infrastructure: our expert team has you covered in case of unexpected roadblocks.
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We are IT Infrastructure Experts
Our extensive experience working with a large variety of systems is at your service to assist you throughout your journey to a performant IT environment. Our dynamic team of support engineers has a deep understanding of your monitoring challenges; from installation to initial operation, from simple configuration to complex deployment, we are here for you!
What MetricsHub® Support Desk Includes
Access to Experts 24x7
Around-the-clock support for MetricsHub® from IT observability experts to ensure your systems run smoothly 24/7. Our dedicated team is always available to assist with any issues, optimizations, or inquiries you may have. We are just a call or click away, ensuring uninterrupted performance and peace of mind for your IT operations.
Issue tracking via Jira Service Management (JSM)
We offer our customers a streamlined and efficient way to report, track, and resolve issues. This integration provides real-time updates, transparent communication, and a centralized platform for all support interactions, ensuring faster resolution times and improved overall customer satisfaction.
Prometheus Support
We understand the critical role Prometheus plays in your observability stack. That's why we offer specialized technical support for Prometheus, ensuring you get the most out of this powerful monitoring tool. Our expert team is ready to assist with installation, configuration, troubleshooting, and optimization, helping you seamlessly integrate Prometheus into your MetricsHub® infrastructure.
Knowledge Base
This self-service resource enables quick resolution of common issues, step-by-step guidance on product features, and best practices for optimal use. With instant access to detailed documentation and troubleshooting tips, we enhance your user experience, reduce downtime, and foster greater independence and confidence in using our product.
Tailored product/feature demo
Get personalized insights and hands-on experience with our solutions to see how our products can specifically address your unique needs and challenges. By providing a clear, practical understanding of the product's capabilities and benefits, we can help you make informed decisions, maximize your investment, and achieve your desired outcomes more efficiently.